insideCRM Backend module inventory

Backend module inventory

This inventory maps 19 backend modules and 525 resolved API route patterns to their guides and first-line support checks.

Module	API route patterns	Main responsibility
Platform, dashboard and API foundation	25	Product and workspace detection, platform bootstrap and destination selection
Sales portal, billing and documentation	5	Product hub, onboarding, trials and tenant launch
Accounts, sign-in and personal contacts	53	Registration, sign-in, tokens, OAuth and password changes
Tenants and product destinations	2	Tenants, domains and available workspaces
Tenant configuration	13	Branding, workspace, real-estate, billing and government settings
Custom fields	8	Definition, ordering and validation of additional ticket and property fields
Notifications and delivery	9	In-app, push and email notifications with personal and tenant-wide rules
Calendar and appointments	16	Appointments, participants, reminders and recurrence rules
Telephony, internal calls and meetings	42	Call activity, phone numbers, verification and default numbers
Email and synchronisation	74	Mail connections, placements, folders, tags, rules and out-of-office replies
Messenger and AI sessions	27	Threads, members, messages, attachments, reactions and record links
External inbox	9	External accounts, conversations, messages and record links
Files, sharing and password safe	37	Folders, files, versions, recycle bin, bulk actions and share links
Tasks	2	Personal and assigned tasks with due dates and completion state
Tickets and projects	92	Tickets, statuses, priorities, types, categories and custom values
Global search	1	Permission-filtered search across enabled modules and records
CRM master data and sales	32	Leads, customers, contacts, contact methods, favourites and categories
Properties and portals	56	Properties, statuses, images, documents, previews and full-text index
Brokerage log and evidence	22	Parties, brokerage mandates, events, corrections and cancellations

Platform, dashboard and API foundation

Resolved API route patterns: 25

Functions

Product and workspace detection, platform bootstrap and destination selection
Dashboard data, global API entry points, OpenAPI, Swagger and ReDoc
Health endpoints, host routing and technical error responses

First support check

Check the host, active workspace, request ID and affected API path.

Guides

Sales portal, billing and documentation

Resolved API route patterns: 5

Functions

Product hub, onboarding, trials and tenant launch
Licences, subscriptions, payments, invoices and e-invoices
Marketing pages, legal documents and this documentation portal

First support check

Compare the organisation, product, licence status, invoice status and Stripe response.

Guides

Accounts, sign-in and personal contacts

Resolved API route patterns: 53

Functions

Registration, sign-in, tokens, OAuth and password changes
MFA, device binding, global notifications and API keys
Profiles, user management, personal contacts and device synchronisation

First support check

Check email verification, MFA method, device status, role and active tenant.

Guides

Tenants and product destinations

Resolved API route patterns: 2

Functions

Tenants, domains and available workspaces
Product assignment, trial tenants and tenant telephony configuration

First support check

Check hostname, product, membership and selected destination together.

Guides

Tenant configuration

Resolved API route patterns: 13

Functions

Branding, workspace, real-estate, billing and government settings
Number series, brochure templates, licence summary and usage metrics

First support check

Check permission, active capability, required fields and dependent templates.

Guides

Custom fields

Resolved API route patterns: 8

Functions

Definition, ordering and validation of additional ticket and property fields
Tenant-scoped values and compatibility with existing records

First support check

Check entity type, field type, required status, ordering and existing values.

Guides

Notifications and delivery

Resolved API route patterns: 9

Functions

In-app, push and email notifications with personal and tenant-wide rules
Event stream, delivery log, device subscriptions and health status

First support check

Check channel, personal rule, tenant rule, device state and latest delivery status.

Guides

Calendar and appointments

Resolved API route patterns: 16

Functions

Appointments, participants, reminders and recurrence rules
ICS import and export plus internal meeting links

First support check

Check timezone, recurrence, participants, write access and connected calendar source.

Guides

Calendar and appointments

Telephony, internal calls and meetings

Resolved API route patterns: 42

Functions

Call activity, phone numbers, verification and default numbers
Internal sessions, participants, presentation and recording consent
Recurring meetings, lobby, guest access, chat and LiveKit webhooks

First support check

Check phone-number status, media permissions, participant state and LiveKit reachability.

Guides

Email and synchronisation

Resolved API route patterns: 74

Functions

Mail connections, placements, folders, tags, rules and out-of-office replies
Messages, attachments, drafts, sending, signatures, templates and snippets
Microsoft, Google and IMAP synchronisation including webhooks

First support check

Check account status, provider authorisation, sync time, folder placement and sending errors.

Guides

Messenger and AI sessions

Resolved API route patterns: 27

Functions

Threads, members, messages, attachments, reactions and record links
Presence, notification settings and real-time events
AI sessions, messages, files, runs, prefill and action proposals

First support check

Check thread membership, real-time connection, attachment size and AI run status.

Guides

External inbox

Resolved API route patterns: 9

Functions

External accounts, conversations, messages and record links
Provider status callbacks and a unified work inbox

First support check

Check provider account, conversation state, record link and latest status callback.

Guides

Files, sharing and password safe

Resolved API route patterns: 37

Functions

Folders, files, versions, recycle bin, bulk actions and share links
Private vault entries, team safes, roles, groups and key rotation
Security events, export tickets, access grants and shared safes

First support check

Check scope, share, version, recycle bin, safe role and local unlock state.

Guides

Tasks

Resolved API route patterns: 2

Functions

Personal and assigned tasks with due dates and completion state
Links to calls, calendar and dashboard

First support check

Check assignee, due date, completion state and linked record.

Guides

Planning and completing tasks

Tickets and projects

Resolved API route patterns: 92

Functions

Tickets, statuses, priorities, types, categories and custom values
Projects, members, milestones, wiki and revisions
Comments, observers, relations, time entries, attachments and saved queries

First support check

Check project membership, ticket permission, status transition, required field and relation.

Guides

Global search

Resolved API route patterns: 1

Functions

Permission-filtered search across enabled modules and records
Direct navigation from web and mobile surfaces

First support check

Check search term, product, capability, read permission and record state.

Guides

CRM master data and sales

Resolved API route patterns: 32

Functions

Leads, customers, contacts, contact methods, favourites and categories
Deals, deal statuses, images, import runs and external record mappings
Device synchronisation, delta updates and lead conversion

First support check

Check record state, duplicates, required links, import run and write permission.

Guides

Properties and portals

Resolved API route patterns: 56

Functions

Properties, statuses, images, documents, previews and full-text index
Portal accounts, contact profiles, synchronisation and enquiries
Brochure shares, consent, legal processes and downloads

First support check

Check property state, file processing, portal state, share token and consent.

Guides

Brokerage log and evidence

Resolved API route patterns: 22

Functions

Parties, brokerage mandates, events, corrections and cancellations
Evidence, cost rules, completeness checks and outbox
Reports, sending, audit exports and link tracking

First support check

Check mandate, party, event state, evidence, cost rule and export state.

Guides

Maintaining a brokerage book